For the purpose of the Data Protection Act 1998 (“the Act”), the Data Controller is Neos Chronos Limited. The Act gives you the right to access information we hold about you. You can exercise your right of access in accordance with the Act. Please note that any access request may be subject to a fee of £10 to cover our costs in providing you with details of the information we hold about you.
Please read these terms carefully because they explain our commitment to you with respect to our use and disclosure of non personal browsing and site usage data collected through your visit of the Websites, as well as personal information which you may provide us.
As used in this policy, “personal information” means information that would allow a party to identify you such as, for example, your name, address or location, telephone number or email address.
We collect the following information:
While visiting our Website, we collect anonymous statistics about your visit, like which site you came from and which of our pages you viewed. We use Google Analytics to do so. All information collected is anonymous. We do not know who you are; just that somebody visited our site. You can learn more about Google Analytics or opt out if you wish.
You can visit our Websites anonymously. We collect information from you only when you contact us either my email, filling out a form, responding to a survey, social media, or placing an order. In these cases you may be asked to enter among other information, your name, e-mail address, mailing address and phone number. We will store the details you provide as well as the digital communication you exchange with us. You can ask us any time that we remove this data permanently and we will confirm the removal completion to you.
We do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
We collect anonymous statistics using “cookies”. Cookies are small pieces of data which are sent from a web server to an individual's web browser to help provide an anonymous identifier for users and be able to aggregate anonymous statistics of user visits. The cookies set at the Neos Chronos Website originate from plug-ins we use from Google Analytics. The names, function and expiration times of those cookies are detailed here:
_ga - this Google Analytics cookie is used to distinguish users. It is set with an expiration time of 2 years.
_gat - this Google Analytics cookie is used to throttle request rate. It is set with an expiration time of 10 minutes.
Follow the link to find detailed technical information on cookies set by Google Analytics. If you would like to know more about cookies and how to control or delete them, then we recommend you visit AboutCookies.org for detailed guidance.
We use the information we collect as follows:
The information we collect from analytics helps us understand what parts of our Websites are doing well. We use this information to make our Websites better.
We use the personal information you provide to us to be able to respond to your specific request. We may use the email you share with us to provide you with periodical company news, updates, etc. You can ask us any time that we remove you from such communications and we will confirm the removal completion to you.
In general, it is not Neos Chronos' practice to disclose personal information to third parties. We may share personal information in two instances:
First, Neos Chronos may share personal information with our contractors and service providers in order to maintain, enhance, or add to the functionality of the Websites.
If Neos Chronos is required to provide a third party with your personal information (whether by subpoena or otherwise), then provided we have collected and retained an email address for you, Neos Chronos will use reasonable means to notify you promptly of that event, unless prohibited by law or Neos Chronos is otherwise advised not to notify you on the advice of legal counsel.
Neos Chronos has implemented reasonable measures to protect against unauthorized access to and unlawful interception or processing of personal information that Neos Chronos stores and controls. These measures include:
Whilst we take great care to ensure any confidential information remains protected, no website and / or connected server can fully eliminate security risks. Third parties may circumvent our security measures to unlawfully intercept or access transmissions or private communications sent over the Internet. We will post a reasonably prominent notice to the Websites if any such security breach occurs.
Check our contact details.
The links in this section provide useful third-party information on privacy and management of cookies: